All items, including sale items, can be returned for a full refund for up to 28 days after receipt of the items. Shipping costs are excluded and are your responsibility.
To return items please contact customer services for a Return Authorisation number at email@example.com. Once you have an RA number please include a copy of your original packing slip with reference to your RA number and any shipping materials i.e. bags/boxes etc. that were sent with your original order. Please send to:
Ridgemont Outfitters Ltd,
Calne SN11 0EA.
Once we receive your return we will issue a refund to your original form of payment. We aim to process all refunds within 24 hours once the items are received. However during busy times, this might take slightly longer. We will email a confirmation once the refund has been made.
We recommend that you take your return items to the Post Office and use recorded delivery for proof of postage or other signed for courier service. Goods are returned to Ridgemont Outfitters at your own expense and risk, so please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit.
Any import duties that may arise for shipping and returned items will need to be covered by you. If a discount was applied to your original order, any returned item will only be refunded to the value of your original purchase value.
Returned products must be in new, unused and unworn condition with all the original packaging and tags still attached. We do not accept any items with indication that it was used. In such cases the item(s) will be returned to the purchaser and no refund will be issued.
For faulty, late returns past the 28 day return period or if you’ve received an item that does match what you ordered, please contact us on firstname.lastname@example.org.
If we have despatched an incorrect item that was not what you ordered we will cover your returns postage as well as free postage on the replacement item.
Please note that we only offer refunds and not exchanges. If you require a different size or colour, please return the original item and then re-order through the website the correct item.